Health Information Services

Health Information Services

August 18, 2019 0 By Kailee Schamberger


for over 55 years Iron Mountain has helped organizations
large and small to manage the risk and cost of records management while reducing complexity we understand the value of your
information as well as the challenges you face managing it Our 20,000 employees serve customers in
more than thirty seven countries across five continents we service over 100,000 organizations
ranging from global industry leaders to local businesses treating every client’s information as
if it were Our all our portfolio of services is the largest in our industry. Services
that are designed to implement your policies and function as a seamless extension of
your organisation the physical design of our facilities
along with the most comprehensive security programs inventory control and integrity systems
in the industry serve to protect the information you
entrust with us patient privacy regulations strict retention policies and increasing
variety records and mandated cost-containment
all combine to make health records more difficult than ever
to protect, store and/or manage. At Iron Mountain we
understand these challenges we can help you control costs, ensure
security, and get quick access to patient records
in fact over 10,000 hospitals, medical facilities, individual and group practices trust
Iron Mountain with a confidential healthcare records in addition to providing off-site
storage solutions from medical records and films Iron Mountain can ease the transition to
the electronic health record we can manage large-scale scanning
project to convert your paper or film records to electronic format we also offer image on demand services where only the most critical information
is scanned and delivered as it is requested our X-ray
digitisation and x-ray on demand programs ease the transition to PAX using the standard DICOM format and our
comprehensive health information management program provides fully
outsourced active file room management all these services are designed to drive
down costs streamline your process and let you
extract greater value from your health records while adhering to strict privacy
regulations let’s go inside Iron Mountain to see just how your health records are
protected and managed every local record center is
backed by leading technology and the best support staff in the
industry when you have records that are ready for storage you can let us know using our secure web
portal, Iron Mountain connect or if you prefer you can contact our
customer response center directly by phone or fax. Use Iron Mountain connect to
easily had descriptive data for each record to simplify access in the future you can even have an Iron Mountain
medical records specialist come to your facility to index and package the
records for you. Either way we build a comprehensive file
level inventory each record scored with us. To ensure accuracy we can match incoming
records against your master patient index your records have been transported in
our own fleet of secure vehicles for additional peace of mind the In-Control transportation platform includes innovative patent-pending vehicle locks and alarm systems. Once
they arrive at the record center your records are assigned a location and placed on the correct shelf. Our
filing system is set up as an exact mirror of yours with purge groups that use your own
terminal digit sort sequence this ensures seamless integration with
your daily operations our passion for strict inventory control
means that your records are accurately located and available for easy retrieval while ensuring the privacy of patient
information. The retrieval process like the storage process begins with your
needs your authorized personnel can initiate a
request using Iron Mountain connect by phone or fax Iron Mountain connect has powerful search
features. Search results are intelligently ranked
based on your retrieval patterns making it easy for you to find the files
are cartons you need. Or, if you prefer you can contact one of
our customer response centers where we handle up to two million calls per year. We are constantly monitoring our
responsiveness to maintain service that is among the best in the world. We understand the need for immediate
access to medical records. Our customer response center is staffed
24 hours a day and our entire operation is geared for
instant response when we receive your request we create
what we call a out card for each file. a delivery order is generated showing
the current location of all the requested files their destination, and scheduled time of
delivery. Each file is labeled with the unique
barcode from the out card before being shipped, every file is scanned
to confirm that it is on its way. in accordance with privacy regulations
the records are sealed in opaque wrappers and prepared for delivery. a label is applied to the protective
envelop and scanned and the individual record are scanned
associating them with that envelope. the records are scanned again as they’re
loaded onto the truck and the tracking system is updated in real time using wireless technology. In-Control
ensures the protection of information while in transit with patent-pending
security real time tracking and auditable chain
of custody. the final scan occurs when records are
delivered to your site and electronic signatures captured
providing documented proof on the transfer of custody entering your
order using Iron Mountain connect will ensure you
receive an automated email verifying the completion of the transaction InControl generator running on a trail
verifying the chain of custody for every record retrieved from storage. The staff at your local
record center is committed to providing the most accurate and complete service available
anywhere and our resources extend far beyond the
record center Iron Mountain Service Desk provide
priority technical support for customers as well as assistance to Iron Mountain
facilities. These centers are redundantly backed up and have comprehensive disaster recovery
plans one of our unique data centers includes
our underground data bunker 220. With 220 feet of rock overhead and
sophisticated power back up and fire suppression systems this location is the perfect foundation
for our mission critical IT infrastructure in the network operations center
technicians monitor network integrity and processes around the clock to ensure uninterrupted service issues are often
resolved here before they ever affect our customers Security is a way of life at Iron
Mountain our chief security officer overseas a full-time safety and security
staff whose only job is to protect the assets have Iron Mountain and our customers by continually
studying and improving the effectiveness of security programs throughout the company our comprehensive
security measures cover employee and visitor policies the physical security of our buildings
fire prevention and detection transportation and computer security
access to facilities is limited and guarded by perimeter
access control and break in detection systems our employees must wear security badges
and visitors are escorted at all times our employees also undergo background
checks and drug screening before being hired and many must meet job specific
requirements such as motor vehicle records checks. Our facilities are equipped with
advanced fire detection and suppression systems that exceed local fire codes in most
areas and our in-rack sprinkler systems are in the
forefront of design for record storage facilities even the shelving assemblies are
integrated into the design of the buildings to create virtually failure
proof structures we are just as serious about protecting
electronic data your inventory data is stored in fully
redundant data centers. In fact no company in our industry has
higher security standards or invest more in their facilities. For
you the end result is peace of mind. we’re passionate about inventory control
and the safety of your records we have built these principles into our
daily operations so that we can provide the most reliable
dependable service anywhere. When you trust Iron Mountain
with your records you know they will be safe secure and
available when you need them. Iron Mountain
protecting the world’s information.