Marketing Tools: Live Assistant

Marketing Tools: Live Assistant

October 5, 2019 2 By Kailee Schamberger


Attention all retailers and consultants! Do you find it difficult to keep track of
customers and their purchases during a LIVE SALE? When you’re live, things move fast, and
you want to be able to give 100% of your focus to the customer and the sale at hand. That’s why we’ve created a free feature
for you, it’s called the “Live Assistant”. Currently, this feature is only available
to LuLaRoe retailers and Paparazzi consultants. To access the Live Assistant feature, simply go to your settings page, change your industry to either “LuLaRoe” or “Paparazzi.”,
and click on the dashboard to refresh your account. Next, click on “Live Assistant” and customize any of the sale or pass keywords and responses. Your Sale Keyword is the word your customers will post when purchasing an item. “Sold” is the most common but you can
ask your customers to use other words as well. When someone comments your Sale Keyword and claims an item, the “claim auto-response” is automatically posted. This lets the customer know that their purchase has been marked and accepted. Your Pass Keyword is the word your customers will use if they decide to pass on an item. When someone comments your Pass Keyword, the “Pass Auto-Response” is automatically posted. This lets everyone know that item is up for sale again. To use the Live Assistant, log into Facebook in a separate window, and start your live sale on your Facebook page. Then, return to your control panel and select the Facebook page where you’ve created and started your live sale. Select your Live Sale post from the list and click “Start Assistant”. Now, the Live Assistant will keep track of
everyone who purchases or claims your items. Remember, if a customer decides to pass on an item they’ve already claimed, the Live Assistant will automatically remove this item from your records in order to keep an accurate list of customers and their purchases. This has been a quick look at our Live Assistant feature. Thanks for watching!